FAQ

Where are the orders shipped from?

All orders are packed and shipped from California.

Shipping

We ship Monday through Friday, excluding holidays. Domestic orders typically take 5-7 business days to arrive. International orders may take longer for final delivery and typically takes 2-12 weeks to arrive. Different countries are subject to different transit times. Any orders placed Friday through Sunday will be processed the following week.

We are not responsible for any import taxes or other customs duties in your country. If you do not pay them then your order will be returned to us and at which point, we will issue you a refund less the original shipping cost plus a handling fee of $10.00 USD.

We can't send packages to public places such as restaurants, public lockers, or public facilities but we do send to private PO boxes.

*Please note that during the holidays orders may take longer than usual.

Missing/Stolen Packages

If the parcel does not show up, please call the Post Office and file a claim. Akidere Co. cannot reimburse orders that were misdelivered by the post office or stolen from a property, thank you for understanding!

For responses to common requests such as package not received or delivered, missing package, or where is my package and other tracking statuses, go to Where is my package?

Returns/Exchanges

All purchases are final sale, no exchanges. Please double check you have selected the correct size. Be sure your shipping address has been filled in correctly before confirming your order.

If you have received a damaged/incorrect item on our behalf such as a misprint, please send an e-mail to aki@akidereco.com with the subject line “Damaged Item” or “Incorrect Item” within 7 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging! Be sure to include details, order information, and images of the items. A new item will be sent out to you once tracking is provided on the return item, if tracking is not provided we will wait until we receive the item.  

Are your garments sized for men or women?

Our garments are unisex, they also run larger as a result. 

 

Please direct any further questions to aki@akidereco.com.

Thank you!